AI · 2025
RAG-powered support copilot grounded in a SaaS company's actual documentation and ticket history.
A growing SaaS team was buried in repetitive support tickets. They'd tried a generic chatbot — it hallucinated, made things up, and customers stopped trusting it. They needed answers grounded in their real, ever-changing docs.
We built a retrieval pipeline over their docs and resolved tickets, with an evaluation harness so we could measure accuracy before shipping — not guess. The copilot cites its sources, hands off to a human when unsure, and re-indexes automatically when docs change.